ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation

Missing Authorization
CVE CVE-2024-12171
CVSS High (8.8)
Publicly Published January 31, 2025
Last Updated February 1, 2025
Researcher Thanh Nam Tran
Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.

References

1 affected software package

Software Type Plugin
Software Slug elex-helpdesk-customer-support-ticket-system (view on wordpress.org)
Patched? Yes
Affected Version
  • <= 3.2.6
Patched Version
  • 3.2.7
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