ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 - Authenticated (Subscriber+) Insecure Direct Object Reference via 'eh_crm_ticket_single_view_client'

Authorization Bypass Through User-Controlled Key
CVE CVE-2025-10039
CVSS Medium (4.3)
Publicly Published November 20, 2025
Last Updated November 21, 2025
Researcher Athiwat Tiprasaharn (Jitlada)
Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the 'eh_crm_ticket_single_view_client' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to read the contents of all support tickets.

References

1 affected software package

Software Type Plugin
Software Slug elex-helpdesk-customer-support-ticket-system (view on wordpress.org)
Patched? Yes
Affected Version
  • <= 3.2.9
Patched Version
  • 3.3.0
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