ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Role Removal

Missing Authorization
CVE CVE-2025-10054
CVSS Medium (5.3)
Publicly Published November 20, 2025
Last Updated November 21, 2025
Researcher Michelle Porter
Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_remove_agent' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to remove the role and capabilities of any user with an Administrator, WSDesk Supervisor, or WSDesk Agents role.

References

1 affected software package

Software Type Plugin
Software Slug elex-helpdesk-customer-support-ticket-system (view on wordpress.org)
Patched? Yes
Affected Version
  • <= 3.3.1
Patched Version
  • 3.3.2
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